Envios y devoluciones

SHIPPING POLICY


All orders are shipped from our Australian warehouse located in Byron Bay (NSW). Please allow 1-2 business days for your order to be packed and shipped.
We use Australia Post for both domestic & international deliveries.

Sandals & Boots: 

Australia:
We offer FREE Express Shipping (1-3 business days) for all Australian orders over $130. 
All shipping estimates are based on metro destinations, for orders sent to regional and rural locations, please allow for additional time for shipping. 

International:
We offer FREE International Shipping for orders over $290 AUD. 
For orders under $290, please insert your full address at checkout to get an exact shipping quote. Some countries have a $14 AUD International flat rate. You can select Standard or Express Shipping, both with tracking number.

Please be aware that your country may charge additional customs duty and/or import taxes (more info below).

Accessories (Prints & Jewellery):

Australia:
Standard Shipping (2-5 business days) on all orders is $9.90.
Express Shipping (1-3 business days) is $11.90.
All shipping estimates are based on metro destinations, for orders sent to regional and rural locations, please allow for additional time for shipping.

International:
Please insert your full address at checkout to get an exact shipping quote. You can select Standard or Express Shipping, both with tracking number.

Please be aware that your country may charge additional customs duty and/or import taxes (more info below).
 

RETURNS

We offer FREE Returns if you choose to return for an exchange or store credit (Australia only). If you would prefer to return for a refund, we retain $15 from your refund to cover your return cost. 

We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll gladly accept a return of any full priced item subject to the following conditions:

Return must be authorised prior to shipping back to us (see ‘How to Return’ below);
Item must be received back to our warehouse within 10 days of receipt of original order for Australia / 20 days for international orders;
Please try on shoes on soft surfaces before they are worn generally. We will not accept shoes returned with sole or upper-sole markings or scratches;
Shoe box must also be returned with the shoes in original condition
Upon receipt of the items, they will undergo a quality review and once cleared, we will process your exchange, store credit note or refund directly to the original method of payment used for purchase.

For International returns, you will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the refund, we recommend sending via a traceable method for peace of mind and to retain proof of postage until you have received confirmation that your return has been processed.

How to Return:

Firstly, please email us for a return authorisation: hello@gaiasouldesigns.com, include your order number, full name on the order and the reason for return
Once approved, package the item in secure shipping to prevent any damage on transit back to us. You can reuse the original packaging. 

Return Address:
Unit 2 - 118, Bangalow Road, Byron Bay, New South Wales, Australia, 2481

Sale Items:

We do not accept returns or refunds on sale items, unless item was received damaged or faulty. All sales are final.

Damaged or Incorrect Items:

If you received your order damaged, incorrect or faulty, please get in touch with us straight away so that we can resolve the issue promptly for you: hello@gaiasouldesigns.com  

Note: any item bought as SECONDS will have small faults or irregularities. As product page description, these items are not refundable. 

Customs Duties & Other Fees:

Please also be aware that, as the seller, we do not pay for any applicable duty, value added taxes (VAT) or import consumption taxes charged to you by your country. The recipient of the merchandise will be required to pay the duty or VAT upon delivery. Due to import duty valuation adjustments and currency valuations, we are unable to provide an estimate of duty or VAT.