Shipping and Returns
All orders are shipped from our Australian warehouse located in Byron Bay (NSW). Please allow 1-2 business days for your order to be packed and shipped.
We use Australia Post for both domestic & international deliveries.
We offer FREE Shipping (2-5 business days) for all Australian orders over $200.
All shipping estimates are based on metro destinations, for orders sent to regional and rural locations, please allow for additional time for shipping.
We offer FREE International Shipping for orders over $350 AUD.
For orders under $350, please insert your full address at checkout to get an exact shipping quote. Some countries have a $14 AUD International flat rate. You can select Standard or Express Shipping, both with tracking number.
We want you to be 100% happy with your Gaia Soul footwear. We know that buying shoes online can be tricky to get an accurate sense of quality and sizing, but we want to make it very easy for you.
As a small business, with the current global shipping price increase, unfortunately we cannot offer free returns. All return shipping costs are the customer’s responsibility.
Let our customer service team know if you prefer an exchange, a 110% store credit, or a refund, and we will process your request upon receiving the returned items.
For International returns, you will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the refund, we recommend sending via a traceable method for peace of mind and to retain proof of postage until you have received confirmation that your return has been processed.
We do not accept returns or refunds on sale items, unless item was received damaged or faulty. All sales are final.
Note: any item bought as SECONDS will have small faults or irregularities. As product page description, these items are not refundable.
For more information please visit our Shipping & Returns Page.